Please take note for Chinese New Year Holiday, we will be closing from 12th January 2023 to 1st Feburary 2023 for Chinese New Year Holiday, we might delay or limit our reply ,stop shipping till we back to work on 1st Febrary, thank you.
Orders after 11th January will be managed from 1st Feburary.
Wish you all the best in 2023! Your trust and support are greatly appreciated. Best regards, CarLoverDieCast
if there is few different item with different release time in one order, or you place order with instant stock item with pre-order item , then shipment will be only arrange whenever all item is ready or available ,hence-fore we will not send partially shipment , as you order once - we ship once , please take note of that
Browse it on you Mobile , please install carloverdiecast App (Android )
we provide worldwide delivery, please kindly contact us for any other countries which is not listed on our shipping area
whatapps us at +8613421961003
Import duties, taxes, and charges are not included in the item price or shipping charges
These charges are the buyer's responsibility
please check with your country's customs office to determine what these additional costs will be prior to bidding/buying
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
PLEASE CHECK YOUR ITEM BEFORE YOU SIGN TO RECEIVE THE PACKAGE,OTHERWISE WE WILL NOT TAKE ANY RESPONSIBILITY
Return & Refund
Sign For a Parcel:
Diecast model is fragile, please inspect item before sign an EMS parcel, it can be rejected if damage found, then the parcel will be returned for free. Once signed, we will not be held any responsibility for damagement, NO EXCEPTION
Insurance & Compensation
If item proved to be lost or totally damaged, your full purchase amount will be refunded includes postage
1) Buyer pay return postage for the reason not caused by our side, the original postage will not be refunded
2) Undeliverable shipment returned, the original postage will not be refunded
3) Reject to sign (EMS only) for visible damagement, the original postage will be refundedThe buyer is responsible for return shipping costs.
for our product, we go through 3 times QC before we ship out your item to make sure the item have no any missing parts,so it is very rare to see any complain about missing parts,but sometimes item parts might loose due to transportation , but it is sure the part will be still remain inside the boxes, so please kindly advise you ,open your box in gentle ,double check is there any loose part (also printed car plate if you are requested) remain inside the box before you throw out the box!
No exchange ,return or cancellation is allowed becasue of simple mind change
order that is confirmed with and estimated shipping date wll be in process and cannot be cancelled
such return or exchange is ly allowed for the reason below
Wrong item being delivered
Exchange is only accepted if request is made within 5 days after receving the item
you can contact us through our email firstname.lastname@example.org
please keep the item in original packing and unused condition , otherwise exchange or refund is not accepted
all exchange & return pricing is based on the price of your purchasing date
all replacement item will only be delivered out after receiving return item
for more inquiry ,please contact us via email : email@example.com
or visit our web site http://www.carloverdiecast.com/
For Refund, we accepted refund if
item undelivered , please contact us witin 21days upon you order placed,and contact us for further assitance in firstname.lastname@example.org,and we will do full refund if we confirmed the delivery unsccussfully
refund will be credit back to your paypal ,visa, master card or bank deposit (singapore) as which the method you paid for
we also accpeted partially refund if we both agreed some situation of the condition of your item, but it will be based on case by case ,please contact us for claify